Artificial intelligence is transforming the insurance industry.
The organizations that win will be the ones that combine intelligent technology with human judgment, leadership, and trust.

Intro

Awais Farooq is a Chief Claims Officer, transformation leader, and keynote speaker focused on the intersection of artificial intelligence, leadership, and the future of insurance.

With nearly two decades of experience across State Farm, Chubb, Berkshire Hathaway GUARD, and Crawford & Company, he brings a rare perspective that bridges frontline operations with executive strategy.

His talks challenge industry leaders to think beyond automation and focus on how technology and people can work together to build stronger, more resilient organizations.

Why Organizations Bring Awais to Speak

Insurance leaders today are navigating one of the most significant shifts in the industry’s history.

Artificial intelligence, automation, and advanced analytics are rapidly changing how insurers assess risk, manage claims, and serve customers. At the same time, rising litigation, regulatory pressure, and workforce changes are forcing organizations to rethink how they operate.

Many companies are investing heavily in technology, yet far fewer are achieving the operational transformation required to fully realize its value.

Awais brings practical insight from inside the industry. His presentations move beyond theory and explore the leadership, cultural, and operational changes insurers must embrace to succeed in the next decade.

Audiences leave with a clearer understanding of what the future of insurance may look like and what leaders must do today to prepare their organizations for that future.

Speaking Topics

The Future of Insurance in an AI-Augmented World

Artificial intelligence is already reshaping underwriting, claims, and customer experience across the insurance industry. But the most important changes will not come from technology alone.

This keynote explores how AI will redefine workflows, decision making, and leadership across the insurance enterprise.

Leaders will learn how to move beyond the hype and focus on building organizations where technology enhances human capability rather than replacing it.

From Capacity to Capability

Automation is creating new capacity within insurance organizations. The critical leadership question is what companies choose to do with it.

This keynote examines how insurers can redeploy talent toward higher-value work, innovation, and improved customer experience rather than simply reducing headcount.

The conversation shifts from cost reduction to capability building.

Leading Through Industry Transformation

Periods of rapid technological change often create uncertainty across organizations.

This keynote focuses on how leaders can guide teams through transformation while maintaining trust, engagement, and performance.

Drawing on real leadership experiences across multiple insurance organizations, Awais shares lessons on how leaders can align teams around a clear vision during times of disruption.

Button

View All Keynotes

Featured Book

The Future Isn’t Fully Automated

Why Humans Still Matter in a High-Tech Insurance World

Artificial intelligence is transforming nearly every aspect of the insurance industry.

Claims processing is becoming faster. Risk assessment is becoming more sophisticated. Customer interactions are increasingly digital.

But one fundamental question remains.

What role will humans play in this new environment?

In The Future Isn’t Fully Automated, Awais Farooq explores how insurers can embrace powerful technologies while preserving the judgment, empathy, and leadership that define the industry at its best.

Drawing on nearly two decades of experience across the insurance ecosystem, the book provides a realistic look at how technology will reshape the industry and what leaders must do to prepare their organizations and workforce for the future.

Buttons

Pre-Order the Book
Learn More

Speaking Experience

Awais has spoken at industry conferences, leadership forums, and executive events across the insurance ecosystem.

His presentations are designed for executives, operational leaders, and transformation teams navigating complex industry change.

Speaking engagements include forums such as:

InsurTech Connect
Operational Excellence Week
PropertyCasualty360 Complex Claims Forum
Insurance Transformation Summit
Pacific Claims Executive Association

Media & Thought Leadership

Awais regularly contributes perspectives on leadership, innovation, and the future of insurance across media platforms and industry publications.

His insights have appeared in:

The Wall Street Journal
PropertyCasualty360
Insurance leadership podcasts and industry forums

He is known for bringing a practical voice to conversations about artificial intelligence, operational transformation, and the evolving role of human expertise in the insurance industry.