Keynote Speaker · Chief Claims Officer

The future isn't fully automated. 

For nearly two decades I've led claims and transformation at the industry's largest carriers. I help insurance leaders harness AI to amplify human judgment, not replace it.

Awais Farooq

Operator First. Strategist Always.

Awais Farooq

Chief Claims Officer, Venbrook

VenbrookState FarmChubbBerkshire Hathaway GUARDCrawford & CompanyWall Street JournalInsurTech ConnectVenbrookState FarmChubbBerkshire Hathaway GUARDCrawford & CompanyWall Street JournalInsurTech Connect

Signature Keynotes

Four talks that reframe how leaders meet the moment.

Artificial intelligence is already reshaping how insurers process claims, assess risk, and serve customers. But the biggest transformation will not come from technology alone.

This keynote explores how AI will redefine workflows, decision-making, and leadership across the insurance enterprise.

Rather than asking whether AI will replace human roles, the conversation focuses on how organizations can design operating models where technology enhances human capability.

Audience Takeaways

  • What AI will realistically change inside insurance organizations
  • Where human judgment will become more valuable, not less
  • How leaders should prepare their workforce for the next decade

Automation is creating new capacity inside insurance organizations. The most important leadership question is what companies choose to do with it.

This keynote explores how insurers can redeploy talent toward higher-value work, improved customer experience, and innovation rather than simply reducing cost.

Leaders will learn how to rethink workforce strategy as technology reshapes operational roles across the enterprise.

Audience Takeaways

  • How automation will reshape insurance job roles
  • Why workforce strategy must evolve alongside technology
  • How organizations can unlock new value from existing talent

Periods of rapid technological change often create uncertainty within organizations. Employees worry about their roles. Leaders struggle to align teams around transformation strategies. Cultural resistance slows progress.

This keynote focuses on the leadership behaviors that help organizations successfully navigate disruption.

Drawing on real experiences leading transformation initiatives across multiple insurance organizations, Awais shares lessons on how leaders can guide teams through change while maintaining trust and performance.

Audience Takeaways

  • Leadership behaviors that build trust during transformation
  • How to align teams around a clear strategic vision
  • Lessons from real industry modernization efforts

As technology reshapes industries, leadership must evolve alongside it.

This keynote explores how leaders can maintain strong cultures, develop talent, and inspire teams while navigating rapid technological change.

The conversation focuses on how human-centered leadership will become even more important in organizations increasingly shaped by automation and data.

Audience Takeaways

  • Why leadership will matter more in an AI-driven world
  • How to build resilient teams during industry disruption
  • The leadership capabilities organizations must develop for the future

The thesis

Insurance is often described as a business of risk. But at its core, it is a business of trust.

Awais Farooq

Human judgment

The hardest calls in claims still come down to people, not models.

Leadership

Technology shifts fast. Teams need someone to steer them through it.

Empathy

Behind every claim is a person having one of their worst days.

Technology will transform how insurance operates, but the most important moments in the industry will always require human judgment, leadership, and empathy.

Coming soon

The Future Isn't Fully Automated

Why Humans Still Matter in a High-Tech World

A field guide for insurance leaders navigating the AI era, built on two decades inside the claims operations of the world's largest carriers. Less prediction, more playbook.

  • Why automation alone is a dead end
  • The capability flywheel that compounds
  • Leading teams through real transformation
Awais Farooq

The Future Isn't Fully Automated

Why humans still matter in a high-tech world.

Coming soon

About Awais

Operator first. Strategist always.

Awais Farooq
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I'm Chief Claims Officer at Venbrook and a nationally recognized voice on insurance transformation, leadership, and the future of work. Over nearly two decades across State Farm, Chubb, Berkshire Hathaway GUARD, and Crawford & Company, I've led large-scale claims operations and enterprise transformation, from catastrophe response to building a P&C claims organization from the ground up.

My belief is simple: technology will transform how insurance operates, but the most important moments in the industry will always require human judgment, leadership, and empathy. The organizations that win won't be the ones that automate the most. They'll be the ones that use AI to make their people sharper, faster, and more human in the moments that matter.

Education

  • MS, Insurance Management

    Boston University

  • BA, Human Performance Management

    Immaculata University

Recognition

  • RISE Professionals Mentor of the Year
  • RISE 35 Under 35
  • National Board Member, Asian American Insurance Network

0yrs

In insurance & claims leadership

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Tier-one carriers led through change

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Leaders reached from the stage

Media & thought leadership

Trusted on the stages and pages shaping the industry.

Featured in

Wall Street Journal[ Article title ]
PropertyCasualty360[ Article title ]

Selected speaking

InsurTech Connect (ITC Vegas)
PLUS Conference
Chief Transformation Officer Exchange
Operational Excellence Week

On LinkedIn

The conversation, as it happens.

Follow on LinkedIn →

Posts open on LinkedIn. New writing appears here as Awais publishes.

Ways to work together

Built for your stage, your team, your moment.

45 to 60 min

Keynote

A signature main-stage talk that reframes how your audience thinks about AI, leadership, and the road ahead. Tailored to your event's theme.

Half / full day

Workshop

An interactive working session for leadership teams. We move from big ideas to a concrete plan your people can act on Monday morning.

30 to 60 min

Fireside & Panel

A moderated conversation or panel appearance, candid and unscripted, drawing on two decades inside the largest carriers.

Ongoing

Advisory

Strategic guidance for carriers navigating transformation, from claims modernization to building AI-augmented teams that last.

Check availability

Virtual or in-person, worldwide.

Let's talk

Bring this conversation to your stage.

Booking a keynote, exploring an advisory engagement, or want updates on the book? Send a note. I read every one.

Or connect on LinkedIn →